Shipping & Returns

About Your Shipment

• Condis® orders are processed and shipped within 48 hours.

• Orders are shipped from German.

• Most orders shipping within the European arrive within 3 to 10 business days of successful payment processing.

The cost for shipping is determined by…

the destination of the shipment and whether you are shipping outside the European.
the shipping method you choose
the volumetric weight
Please see your shopping cart for the shipping charges for your order.

Items for shipment to countries outside of the German. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Tracking Your Package

If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.

Return Policy

At Condis®, we take great pride in the quality of our products. Most items are eligible for return within 90 days of purchase or delivery for a refund of the merchandise value. Please contact us right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please note that we can only accept returns from within the European. 

Shipping costs for product returns shall be borne by the customer.

Only items purchased from www.condistoys.com will be considered for refund or exchange. Please note that shipping costs are non-refundable. Depending on the reason for return, you may be responsible for return shipping and processing costs.

Please review our full return policy below before starting the return process:

Unopened Sets

All returns or exchanges must be made within 90 days of receipt.
Your items must be in the condition received and in the complete original box and/or packaging.
You can get a full refund for any sealed sets originally purchased from www.condistoy.com.
We are unable to issue refunds or exchanges to gift recipients.
Depending on the reason for return, you may be responsible for return shipping and processing costs.

Opened Sets

Opened Condis® sets purchased from www.condistoys.com can only be returned for exchange.
All exchanges must be made within 90 days of receipt.
We are unable to issue refunds or exchanges to gift recipients.
Depending on the reason for return, you may be responsible for return shipping and processing costs.

Replacement of Damaged Items

For returns or support with the replacement of a broken/defective product purchased from www.condistoys.com, please contact us via email so we can assist.
Email: customer-service@condistoys.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days of receiving your return.